1. Information We Collect
Rtm1 collects various types of information when you use our platform. This is done to enable us to provide services that are secure, accurate, and tailored to your needs as a user in Malaysia.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identity verification details required for the KYC (Know Your Customer) process. This information is used to verify your identity and ensure account security.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we retain transaction records including the selected payment method (Boost eWallet, Touch 'n Go eWallet, FPX), transaction amounts, and timestamps. We do not store bank card numbers directly — all sensitive payment data is handled by accredited payment gateways.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser type and version, IP address, and access time. This helps us identify technical issues and improve platform performance.
Usage Data
We record usage activity such as pages visited, games played, session duration, and preference settings. This data is used to analyse user behaviour in aggregate for platform improvement purposes.
2. How Is This Information Used?
Rtm1 uses the information collected for the following purposes:
- Account management: Creating and verifying user accounts, processing secure logins, and maintaining accurate transaction records.
- Payment processing: Processing MYR deposits and withdrawals accurately and securely through local Malaysian payment methods.
- Security and fraud prevention: Detecting suspicious activity, preventing unauthorised access, and safeguarding the integrity of the rtm1 platform.
- Customer support: Providing technical support and addressing user inquiries more efficiently when we have the right context about your account.
- Service improvement: Analysing usage patterns to identify areas of the platform that need improvement and new features that Malaysian users are interested in.
- Legal compliance: Fulfilling legal obligations applicable in Malaysia, including reporting requirements to competent authorities where required.
We do not use your information for third-party marketing without your explicit consent.
4. Data Storage, Security & Sharing
How We Protect Your Data
Rtm1 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for all communications between your device and our servers, encrypted password storage, and continuous system monitoring to detect any unusual activity.
Your data is stored on secure servers with strict access controls. Data is retained for as long as your account remains active or as required to fulfil our legal obligations.
Third-Party Sharing
Rtm1 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- Service providers: Payment gateways and game software providers that require limited access to relevant data in order to deliver their services. All such providers are bound by strict confidentiality agreements.
- Legal requirements: Where required by Malaysian law or by direction of a competent authority, we may be obliged to disclose certain information.
- Protection of rights: Where necessary to protect the rights, property, or safety of rtm1, our users, or the general public.
5. Your Rights as a User & How to Contact Us
Right to Access and Correction
You have the right to request a copy of the personal information we hold about you. If any information is inaccurate or outdated, you may request a correction by contacting the rtm1 support team. Corrections will be processed within a reasonable timeframe after your identity has been verified.
Right to Erasure
You may request the deletion of your account and personal information. However, certain limitations apply — we may need to retain transaction records for a period stipulated under Malaysian law for compliance purposes. Deletion requests will be processed within 30 business days.
Privacy Policy Updates
Rtm1 reserves the right to update this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
Contact Us
For any questions, concerns, or requests relating to your data privacy, please contact the rtm1 privacy team by email: [email protected]. You may also refer to the FAQ page us for answers to frequently asked questions about data security and privacy.