What Is rtm1's Commitment to Responsible Gaming?
Rtm1 is more than just an entertainment platform — we play an active role in ensuring our users' gaming experience remains healthy and in check. We recognise that for some individuals, high-stakes gaming can develop into a hard-to-control habit if not addressed proactively.
To that end, rtm1 provides a range of self-control tools, responsible gaming guidelines, and easily accessible support channels. Our goal is to ensure every user enjoys the platform as a form of entertainment — not as a source of stress or financial difficulty.
Playing responsibly means understanding the risks, setting realistic limits, and stopping when it's no longer fun. rtm1 fully supports this approach and provides the infrastructure you need to do exactly that.
Recognise the Signs of Risky Gaming Behaviour
Continuing to play after a loss in hopes of winning back what you've lost is a serious warning sign. Every gaming session is independent and there is no guarantee of winnings.
If you consistently find yourself playing beyond your set limits, or neglecting daily responsibilities because of gaming, this requires immediate attention.
Feeling anxious, stressed, or unhappy when not playing — or hiding your gaming activity from loved ones — are signs that should be taken seriously.
Borrowing money to play, or using funds meant for basic necessities like rent and food, is a sign that gaming has become a serious problem.
Withdrawing from social interactions, giving up other hobbies, or prioritising gaming over time with family and friends are signs that warrant attention.
Self-Control Tools Provided by rtm1
Rtm1 offers several self-control features accessible directly through your account settings. These tools are designed to help you stay in control of your gaming experience:
Deposit Limit
You can set daily, weekly, or monthly deposit limits on your account. These limits prevent you from depositing beyond the amount you've specified within the relevant period. Lowering a limit takes effect immediately. Raising a limit is subject to a waiting period to ensure the decision is made carefully.
Play Time Limit
Set a limit on how long you can play each day or week. rtm1 will notify you as you approach your self-set time limit, and your session will automatically end once the limit is reached.
Cooling-Off Period
If you feel the need to step away, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account will be restricted from all gaming activity and deposits. Contact the rtm1 support team to enable this feature.
Self-Exclusion
For longer-term needs, rtm1 supports self-exclusion, where users can voluntarily request account closure for an extended period. Requests are processed by our team and cannot be reversed during the chosen period. Contact [email protected] for further guidance.
Minor Protection
Rtm1 takes the protection of children and minors very seriously. Our platform is strictly for individuals aged 18 and above. Age verification is part of our registration process, and we reserve the right to request supporting documents at any time.
If you're a parent or guardian concerned about children accessing online gambling platforms, we recommend the following steps:
- Use parental control software on shared devices to block access to gambling websites.
- Keep your password and account login details out of reach of children.
- Log out of your rtm1 account after every session, especially on shared devices.
- Have open conversations with your children about the risks of online gambling.
If you suspect that someone under the age of 18 has accessed the rtm1 platform, please contact us immediately at [email protected] so we can take prompt action.
Maintaining Life Balance & Getting Help
Online gaming should be one of many ways you spend your leisure time — not the only one. rtm1 encourages all users to maintain a healthy balance between online gaming and everyday life, work, family, and other social activities.
Some tips for playing in a healthy way:
- Decide on a gaming budget before you start and stick to it — no exceptions.
- Set realistic time limits and stick to them.
- Avoid playing when you're feeling stressed, down, or emotionally unstable.
- Think of deposited funds as the cost of entertainment — not an investment you expect returns from.
- Take regular breaks during your gaming session and get some fresh air.
If you or someone you know is struggling with gambling, we encourage you to seek professional help. There are support organisations ready to assist without judgment. rtm1 is committed to working alongside these efforts to protect our user community in Malaysia.
Need urgent help?
Reach out to rtm1's support team at [email protected] for guidance on self-control tools or to request an account suspension. We're here to help — no judgment, no questions asked.